FREQUENTLY ASKED QUESTIONS

What is the difference between a vision screening and an eye exam?

How do I submit my application to receive an eye exam and glasses?

I am not working or have no income at this time, what can I turn in as my “Proof of Income”?

If my contact information changes what should I do? 

How long does it take to be scheduled for an eye exam?

What is the turnaround timeframe to receive glasses?

Do you offer eye exams in your office?

Will I be able to receive a prescription for contacts and/or free contact lenses?

Will I have access to my prescription or medical records following my eye exam?

After I receive my eye exam, how do I get my glasses prescription filled?

What happens if the doctor has further concerns regarding my vision that require follow-up care?

I have cataracts, but no insurance, can I apply for cataract surgery?

I still have questions. What can I do?

Children’s Program FAQ:

When is VIP coming to my child’s school?

Vision Is Priceless is coming to my child’s school-what is involved in vision screening?

Should my child wear his/her glasses during the screening?

My child received a referral – what does that mean?

Why haven’t I noticed a problem with my child’s vision and they have received a referral?

My child received a referral-what do I do now?

Why is vision screening important for my child?


Q: What is the difference between a vision screening and an eye exam?
A: A vision screening provides your visual acuity scores to determine if an eye exam is needed. An eye exam is given by an optometrist or ophthalmologist who can assess your medical needs, including prescribing glasses, if needed.


Q: How do I submit my application to receive an eye exam and glasses?
A: Following your failed vision screening, you may submit your application by mail, fax, or by stopping by our office. Once your application is received, it will go through an approval process, which is completed on a first come, first served basis.


Q: I am not working or have no income at this time, what can I turn in as my “Proof of Income”?
A: A notarized letter letter may be submitted in lieu of pay stubs detailing your lack of income/employment and support from another source, if any.


Q: If my contact information changes what should I do? 
A: Please contact the Vision Is Priceless office as soon as possible so that we can make sure we have the best way to contact you.


Q: How long does it take to be scheduled for an eye exam?
A: The length of time to be scheduled for an eye exam is dependent upon availability of donated services and severity of need. You may expect to be scheduled within six months of approval into our program.


Q: What is the turnaround time frame to receive glasses?
A: Usually it takes about a month for Vision Is Priceless to receive the completed glasses. The glasses may be directly shipped to your residence or you will be notified when they are available to be picked up at our office.


Q: Do you offer eye exams in your office? 
A: No, we are not a medical office. We refer our clients to eye care professionals that have donated services to us.


Q: Will I be able to receive a prescription for contacts and/or free contact lenses?
A: No, our program does not provide or offer contacts. Only single lens and bifocal eye glasses are provided when prescribed for qualified clients.


Q: Will I have access to my prescription or medical records following my eye exam?
A: No, Vision Is Priceless is not a medical office and does not keep record of clients’ prescriptions. Medical records can be retrieved from the doctor’s offices only if necessary to be  provided to the Department of Health, Disability Office, and to your doctor as needed.


Q: After I receive my eye exam, how do I get my glasses prescription filled?
A: If glasses are not provided at your eye exam appointment, contact the Vision Is Priceless office. We will arrange for you to visit one of our participating optical shops and send you an authorization or voucher to receive your glasses at that appointment.


Q: What happens if the doctor has further concerns regarding my vision that require follow-up care?
A: If the doctor refers you for specialty care, Vision Is Priceless will try to find a donated service available. However, we are not able to provide services for all cases that require specialty care.


Q: I have cataracts, but no insurance, can I apply for cataract surgery?
A: No, we only provide a basic eye exam and glasses to qualified applicants. If cataracts or other serious vision problems are found at that time, we will send you to a specialist for an evaluation. An effort will be made to connect you to a resource or you may go on a waiting list for the Gift of Sight Program for a donated surgery. Gift of Sight is only able to provide surgeries for a few select clients with the greatest need annually.


Q: I still have questions. What can I do?
A: Contact us directly if you have any questions or concerns: email or call 904.308.2020.


Q: When is VIP coming to my child’s school?
A: Your child’s school or child care center will notify you of the screening date. 


Q: Vision Is Priceless is coming to my child’s school-what is involved in vision screening?
A: We use a SPOT vision screener, to perform your child’s vison screening. The SPOT is a handheld portable device designed to quickly and easily detect vision issues. The SPOT screens both eyes at once, from a three-foot distance and uses lights and sounds to help engage your child. The SPOT screening can detect several vision issues and/or eye diseases and takes only seconds to complete. 


Q: Should my child wear his/her glasses during the screening?
A: Yes. Children will be screened while wearing their glasses. If they don’t pass the screening while wearing their glasses or contacts, it may mean that they need an updated prescription.


Q: My child received a referral – what does that mean?
A: The vision screening found that there may be an issue with your child’s vision which could indicate they see poorly in one or both eyes. A vision screening does not detect all eye problems and should not take the place of an eye exam with an eye doctor.


Q: Why haven’t I noticed a problem with my child’s vision and they have received a referral?
A: Children are often unaware that what they are seeing is not the way everyone else sees the world, and they may not complain about their vision. Also, the child may have compensated for so long with the ‘strong’ eye they do not notice a problem. Or perhaps they are seeing clearly but their eyes are not moving ‘together’. Children may complain of headaches not realizing it is from straining to see. Without proper screening, it is often difficult to detect a vision problem in young children.


Q: My child received a referral-what do I do now?
A: If your child receives a referral from VIP, we recommend you contact your pediatrician who can recommend an eye care professional who sees children of your child’s age. When you take your child to the eye care professional, we ask that you give them your child’s referral form to complete and return it to VIP via fax, mail, or submitting the response on our website. This allows us to ensure those we screen are receiving care as well as to help us ensure our screeners are catching and identifying problems accurately.

If your child does not have health coverage and you need financial assistance to take them for an eye exam or to purchase glasses, you may be eligible to receive an eye exam at no cost to you through Vision Is Priceless. Please contact our office or see the Vision Care Services tab on this website for more details.


Q: Why is vision screening important for my child?
A: As a child, over 80% of learning comes through vision, especially as they begin to learn to read and enter school. Even slight vision impairments can hinder their learning.